FAQ

Frequently Asked Questions

How long does shipping take?

US orders: 5–10 business days (standard, free) or 2–4 business days (express, $12.99). International orders: 7–15 business days (standard, free) or 5–9 business days (express, $24.99). Processing takes 1–3 business days before shipping.

Do you ship internationally?

Yes! We offer free standard shipping worldwide. Express shipping is also available for international orders at $24.99.

How do I track my order?

Once your order ships, you'll receive an email with your tracking number. You can also visit our Track Your Order page and enter your order number or tracking number.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. Custom or made-to-order items and final-sale items are not eligible for returns. Contact us at aurisecoms@gmail.com to start a return.

Can I cancel or change my order?

You have 24 hours from the time you placed your order to cancel or make changes (including shipping address corrections). After that window, we may not be able to accommodate changes. Email us at aurisecoms@gmail.com as soon as possible.

How long do refunds take?

Once your return is received and approved, refunds are processed within 5–10 business days back to your original payment method.

Who pays for return shipping?

If you're returning an item due to a change of mind, the customer covers return shipping. If the item arrived damaged, defective, or incorrect, we cover the return shipping cost.

Will I have to pay customs or duties?

International orders may be subject to customs fees, import duties, or taxes charged by your country's government. These are the buyer's responsibility and are not included in our prices.

How do I contact support?

Email us at aurisecoms@gmail.com. We respond within 24–48 hours.